Terms of purchase
These General Terms and Conditions contain the terms of use for the online product sales service available at the Desirel online store at www.desirel.com (hereinafter referred to as the "Webshop"), applicable to both registered and non-registered users (hereinafter referred to as the "Customer").
The Webshop is accessible on the internet at the URL www.desirel.com. The current version of the General Terms and Conditions can be downloaded and printed at any time using the Print button available at the bottom of the page.
By viewing the Webshop, registering, or making a purchase (engaging in any of these actions), a contract is formed between the Seller and the Customer in accordance with these General Terms and Conditions.
The Customer, as a user of the Webshop, is required to accept the terms of these General Terms and Conditions. If the Customer does not accept any provision of the General Terms and Conditions, they are not permitted to use the site or make purchases in the Webshop.
The handling of the Customer’s personal data is governed by the Privacy Policy, which is available directly from the homepage or via the following link: https://www.desirel.com/terms.
The technical information necessary for the use of the Website, which is not covered by these General Terms and Conditions, is provided by the information available on the Website.
The language of the contract is English. The contract is not subject to any code of conduct.
The Seller's system automatically stores orders received in electronic format, which can be viewed later by the Customer by logging into their personal account.
The parties agree that contracts concluded in this manner do not qualify as written contracts, they are not archived by the Seller, and are therefore not accessible at a later date. Hungarian law shall govern these contracts.
Contents:
- Seller information
- Registration
- Purchasing process
- Technical options of correcting data entry errors
- Offer validity, confirmation
- Product prices, features, packaging
- Delivery
- Payment methods
- Right of withdrawal
- Warranty
- Guarantee
- Limitation of liability
- Copyright
- Data protection
- Complaints handling
1.1. The developer and operator of this online Webshop (hereinafter referred to as the "Webshop"), as well as the seller of the products available in the Webshop:
Company Name: Webshop Logisztika Kft. (hereinafter referred to as the "Seller")
Registered Address: 1097 Budapest, Ecseri út 14-16.
Company Registration Court: Company Registry Court of the Budapest Tribunal
Company Registration Number: Cg. 01-09-953952
Tax Number: 23121076-2-43
EU (community) tax number: HU23121076
Data Protection Identification Number: 03327-0001
Data Protection Registration Numbers: NAIH-60933/2012 and NAIH-60934/2012
The authority permitting the commercial activity and the registration number: Mayor’s Office of District IX, Ferencváros, Budapest, registration number 12164/2024.
1.2. Customer Service
The contact information for customer service can be found here.
1.3. It is recommended to check the flawless condition and functionality of the clothes and devices purchased from the Webshop before use. Only new products are sold in the Webshop.
1.4. The Seller is entitled to unilaterally amend these General Terms and Conditions, provided that Customers are informed in advance via the Webshop interface. The amended provisions will become effective upon the Customer's first use of the Webshop after the amendments come into force, and the modifications will apply to orders placed after the amendments.
1.5. Any Customer who does not agree with the changes to the rules must refrain from making purchases. The changes do not affect contracts already concluded (confirmed orders).
1.6. The Seller is also entitled to modify the range of products, prices, deadlines, etc., as sold in the Webshop. The change becomes effective upon its publication on the Webshop interface.
1.7. The content of the Webshop is intended exclusively for persons over the age of 18! Persons under the age of eighteen are not permitted to visit the site or make purchases. The deceptive individual is liable for any damages arising from the misleading use of the Webshop.
2.1. All parts of the Webshop’s content are accessible to anyone without registration, and making a purchase is not conditional upon a valid registration. However, if the Customer wishes to register in the Webshop, the following information must be provided to the Seller:
- Name
- Email address
- Password
- Address (shipping and billing address)
- Phone number
The Seller will inform the Customer of the successful registration via email.
2.2. The Customer has the right to delete their registration at any time by sending an email to info@desirel.com. Upon receipt of the message, the Seller is obliged to immediately arrange for the deletion of the registration. The Customer’s user data will be promptly removed from the system after deletion; however, this does not affect the retention of data and documents related to orders already placed, nor does it result in the deletion of such data, as their storage is mandated by Section 169 of Act C of 2000 on Accounting. Once removed, the data cannot be restored.
2.3. The Customer is solely responsible for keeping their user access data (particularly the password) confidential. If the Customer becomes aware that an unauthorized third party may have gained access to the password provided during registration, they must immediately change their password. If it is suspected that the third party is misusing the password in any way, the Customer is also required to notify the Seller without delay.
2.4. The Customer agrees to update the personal information provided during registration as necessary to ensure that it is current, complete, and accurate.
3.1. Browsing the Webshop, the selected products to be purchased can be added to the virtual cart by clicking on the "Add to Cart" function on each product’s individual page. The minimum order amount is 16 € - or the equivalent amount in the local currency of the respective country, calculated based on the daily exchange rate - excluding shipping and payment costs. So the Customer cannot submit the order to the Seller until the total purchase price of the items in the virtual cart reaches this threshold.
After selecting the products, the actual ordering process begins by clicking the "Proceed to Checkout" button, followed by filling out the order form to submit the order. Prior to the first purchase in the Webshop, registration is not mandatory; the Customer can make purchases as a guest. However, if a Customer has an existing account, it is advisable to log into the registration account when placing subsequent orders. Registration facilitates future purchases and the use of various discounts.
3.2. Orders can only be placed in the Webshop electronically. The Seller can only accept and fulfill the order if the Customer completes all the fields on the registration and purchase page. The Seller is not liable for any damages resulting from failure to complete these fields, nor for any technical issues that may arise during the process. Any additional shipping or other costs arising from incomplete or incorrectly provided address or other information will be borne by the Customer.
3.3. It is particularly important to provide an accurate phone number. The Seller will not fulfill the order if the contact information is incomplete.
3.4. By placing an order, the Customer accepts that the Seller may use intermediary services to fulfill the order. The Seller may engage subcontractors, as the delivery may occasionally be carried out by a third party (courier service). The Seller is both the purchaser and provider of the aforementioned services.
4.1. Errors in data entry can be corrected before pressing the "Place Order" button. To go back, use the 'Back' button. The information provided during registration, as well as the login password, can be changed at any time after logging in under the 'Customer Information' section. The contents of the "Cart" can be checked, modified, or even deleted at any time. If an error in data entry is detected after submitting the order, it must be reported immediately by sending an email to info@desirel.com.
5.1. The Seller will confirm the receipt of the offer submitted by the Customer via an automatic confirmation email no later than 48 hours after receiving the offer. This confirmation email will contain the details provided by the Customer during the purchase or registration process (billing and shipping information), the order ID, the date of the order, a list of the ordered products, their quantities, the product prices, shipping costs, and the total amount payable. If the Customer has already submitted their order to the Seller and detects an error in the data contained in the confirmation email, they must notify the Seller within 1 day to avoid the fulfillment of any incorrect orders.
5.2. The Customer is released from the obligation of their offer if they do not receive a confirmation email from the Seller within 48 hours of submitting their order.
5.3. The confirmation email from the Seller shall be considered as the Seller's acceptance of the offer made by the Customer, thereby establishing a valid contract between the Seller and the Customer.
5.4. The order qualifies as a contract concluded electronically, which is governed by the provisions of Act CVIII of 2001 on electronic commerce services and certain aspects of information society services. The contract falls under the scope of Government Decree No. 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, and it considers the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
6.1. Product Prices
The prices displayed next to the products are always the gross prices, including VAT. For products listed with a price of 0 or 1 EUR, these items are not available for purchase at the time. Ordering such products is invalid, and the display of a price of 0 or 1 EUR does not constitute a free offer. The prices listed in the Webshop are valid until withdrawn or modified. The product images and stock information displayed on the Webshop are for informational purposes only and may differ from the actual products. Due to rapid changes in stock levels, it is possible that certain products are shown as "in stock" even though they are not actually available. The Seller assumes no responsibility for such errors and will inform the Customer as soon as the error is recognized. Typos, including erroneous pricing (especially decimal point errors or prices of 0 or 1 EUR), may occur in the Webshop. The Operator assumes no responsibility for published data and reserves the right to reject an order and not enter into a contract in case of incorrect information, or to withdraw from the contract before fulfilling the order by issuing a statement to the Customer regarding the expected fulfillment of the order.
6.2. Packaging
The ordered products will always be delivered in discreet packaging by the Seller. The packaging will not reveal the content of the shipment, either by its appearance or by the sender's designation. The Seller treats the Customer’s data confidentially and will not disclose the order or the Customer’s data to anyone other than the Customer, nor transfer it to any other person or company (except for courier companies). For more information, see the Privacy Policy.
6.3. Important Product Features and Sizes
The sizing of erotic apparel sold in the Webshop differs from the typical sizes (they are generally larger), so it is particularly important to use the size chart accessible from the respective product page. The Seller strongly encourages all Customers to select the correct sizes, as erotic clothing cannot be exchanged due to hygiene reasons if the incorrect size is chosen.
The range of products sold in the Webshop includes erotic lingerie, intimate hygiene products, sexual aids, creams, sexual board games, condoms, gift items, drugstore products, etc. All products available in the Webshop are exclusively intended for persons over the age of 18! All products (especially creams, lubricants, and oils) must be kept out of the reach of children! The colors of individual products may be displayed differently by the user’s computer, and the Seller is not responsible for any discrepancies in color.
7.1. Delivery
The Seller generally fulfills orders within 2-3 business days, provided that the product is in stock. The Seller strives to adhere to the specified delivery times but cannot be held responsible if the usual delivery time cannot be maintained. In the event of any delay, the Seller will always notify the Customer and inform them of the exact delivery time.
Please provide a delivery address (e.g., a work address) where you can be continuously available on weekdays between 8:00 AM and 6:00 PM to receive the product.
Upon delivery, the Customer is required to inspect the package for damage and check the number of products received. The Customer must sign the delivery receipt if everything is in order. If the packaging or product is damaged, the Customer must request a report on the issue at the site. The Customer may only accept damaged packaging at their own risk. The Seller is unable to accept any subsequent claims regarding the quantity or quality of the goods without a report. By signing the delivery receipt, the Customer acknowledges that the package and its contents conform to their order (i.e., the package is not incomplete, and neither the packaging nor the product is damaged).
If the delivery attempt is unsuccessful, the carrier will leave a notification, and up to two more attempts will be made to deliver the package. Deliveries are made on weekdays between 8:00 AM and 6:00 PM. The Customer is required to provide a delivery address where they can be reached during these hours. The delivered package is discreet, so a work address can also be used.
7.1.1. Delivery Methods
For the current delivery methods and fees, click here.
For the current payment methods and fees, click here.
The provisions in this section apply exclusively to a natural person acting outside their profession, independent occupation, or business activity, who purchases, orders, receives, uses, or requests goods, as well as the recipient of any commercial communication or offer related to goods (hereinafter referred to as the “Consumer”).
In the case of a contract for the sale of a product, the Consumer is entitled to withdraw from the contract without justification within thirty (30) days from the day…
- a) of receiving the product,
- b) in the case of multiple products delivered separately, the last product is received,
- c) in the case of a product consisting of several items or pieces, the last item or piece is received, or
- d) for products that are delivered regularly over a defined period, the first delivery is received by the Consumer or a third party other than the carrier designated by the Consumer.
The Seller is legally required to offer a 14-calendar day withdrawal period; however, the Seller extends this period to 30 calendar days for the Consumer to exercise their right of withdrawal.
The Consumer is entitled to exercise their right of withdrawal during the period between the conclusion of the contract and the receipt of the product.
9.1. Process for Exercising the Right of Withdrawal
If the Consumer wishes to exercise their right of withdrawal, they must send an unambiguous statement of their intent to withdraw (e.g., by post or electronic mail) to the Seller using the contact details provided in Section 1 of these GTC. The Consumer may also use the withdrawal form template available via the following link. The Consumer exercises their right of withdrawal in a timely manner if they send the withdrawal statement to the Seller before the expiration of the above-specified deadline.
The burden of proving that the right of withdrawal has been exercised in accordance with the provisions of Section 10 lies with the Consumer.
In both cases, the Seller will confirm the receipt of the Consumer’s withdrawal statement by email without delay.
If the withdrawal is made in writing, it is considered valid if the Consumer sends their statement within 30 calendar days (even on the 30th calendar day).
In the case of notification by post, the date of posting will be considered, and in the case of notification by email, the time of sending will be taken into account by the Seller when calculating the deadline. The Consumer is advised to send the letter by registered post to ensure proof of the date of dispatch.
If the Consumer withdraws, they must return the product to the address specified in Section 1 of these GTC without undue delay, but no later than 30 days from the communication of their withdrawal. The deadline is deemed to have been met if the Consumer sends (posts or hands over to the courier) the product before the 30-day deadline.
The cost of returning the product to the Seller is borne by the Consumer. The Seller is not able to accept a package returned with cash on delivery. Besides the cost of returning the product, the Consumer will not bear any other costs related to the withdrawal.
If the Consumer withdraws from the contract, the Seller will reimburse all payments received from the Consumer, including the delivery costs, without undue delay and no later than 14 days from the receipt of the withdrawal statement. This does not include any additional costs incurred by the Consumer's choice of a delivery method other than the least expensive standard delivery offered by the Seller. The Seller may withhold the reimbursement until the product is returned or until the Consumer provides credible proof of having returned the product, whichever is earlier. Even in this case, the cost of returning the product is borne by the Consumer as per legal regulations.
The Seller will use the same payment method for the refund as used in the original transaction, unless the Consumer expressly agrees to a different method. The Consumer will not incur any additional costs as a result of using this alternative refund method.
The Consumer may only be held liable for the decreased value of the product if the depreciation is due to handling the product beyond what is necessary to establish its nature, characteristics, and functionality.
9.2. The Consumer’s Right of Withdrawal is Excluded
The right of withdrawal does not apply to sealed products that, for health or hygiene reasons, cannot be returned after being opened (e.g., sexual aids, cosmetic products, creams, massage oils). The return of such products is not expected of the Seller if the Consumer has already opened the packaging directly protecting the product and/or started using it as intended, as it cannot be excluded that the product has come into contact with the human body, body fluids, or bacteria, thereby compromising its hygienic or health standards.
For these products, the Consumer may only exercise the right of withdrawal if the product packaging has not been opened.
10.1. Warranty for Defective Performance (Implied Warranty)
In the event of defective performance by the Seller, the Customer is entitled to make a claim under the warranty for defective performance.
In the case of a consumer contract, the Customer may enforce their warranty claims for product defects that existed at the time of delivery within a two-year limitation period from the date of receipt. After the two-year limitation period, the Customer can no longer enforce their warranty rights.
In the case of a contract not made with a consumer, the entitled party may enforce their warranty claims within a one-year limitation period from the date of receipt.
The Customer may choose to request either repair or replacement, unless fulfilling the Customer's chosen remedy is impossible or would result in disproportionate additional costs for the Seller compared to other available remedies. If the Customer does not request or cannot request repair or replacement, they may request a proportional reduction in the price or, at the Customer’s own expense, may repair the defect themselves or have it repaired by someone else, or, as a last resort, may withdraw from the contract. Withdrawal is not permitted for insignificant defects.
The Customer may switch from their chosen warranty remedy to another, but the cost of this switch will be borne by the Customer unless justified or prompted by the Seller.
The Customer is required to notify the Seller of the defect immediately after its discovery, but no later than two months from the date of discovery.
The Customer may assert their warranty claim directly against the Seller.
Within six months from the date of performance, there are no other conditions for asserting a warranty claim beyond notifying the Seller of the defect, provided the Customer can prove that the product was purchased from the Seller (by presenting an invoice or a copy thereof). In such cases, the Seller can only be exempt from the warranty if they can refute this presumption and prove that the defect arose after delivery to the Customer. If the Seller can prove that the defect occurred due to a reason attributable to the Customer, the Seller is not obligated to accept the Customer’s warranty claim. After six months from the date of performance, the burden of proof shifts to the Customer to prove that the defect existed at the time of delivery.
If the Customer enforces their warranty claim concerning a separable part of the product, the warranty claim is not considered valid for other parts of the product.
10.2. Product Warranty
In the case of a defect in the product (a movable item), the Customer who qualifies as a consumer may, at their discretion, enforce either the rights specified in Section 10.1 or the product warranty.
However, the Consumer may not enforce both a warranty for defective performance and a product warranty for the same defect simultaneously. If the Consumer successfully enforces a product warranty, they may enforce their warranty for defective performance concerning the replaced product or repaired part against the manufacturer.
Under the product warranty, the Consumer may only request the repair or replacement of the defective product. Monetary compensation, price reduction, and withdrawal are not available remedies under the product warranty, as no contractual relationship exists between the manufacturer and the Consumer. The Consumer must prove the defect when enforcing a product warranty claim.
A product is considered defective if it does not meet the quality requirements in effect at the time it was placed on the market or does not possess the features described by the manufacturer.
The Consumer may enforce their product warranty claim within two years of the product being placed on the market by the manufacturer. After this period, the Consumer loses this right. The Consumer must notify the manufacturer of the defect without delay after discovering it. A defect reported within two months of its discovery is considered to have been reported without delay. The Consumer is responsible for any damage resulting from delayed notification.
The Consumer may enforce their product warranty claim against the manufacturer or distributor (Seller) of the movable item.
According to the Civil Code, the manufacturer and the distributor are considered manufacturers.
The manufacturer or distributor (Seller) is only exempt from product warranty liability if they can prove that:
- the product was not manufactured or distributed in the course of their business activity, or
- the defect was not detectable given the state of scientific and technical knowledge at the time of placing the product on the market, or
- the defect results from the application of legislation or mandatory regulatory requirements.
The manufacturer or distributor (Seller) only needs to prove one of these reasons to be exempt from liability.
Mandatory warranties for consumer goods are governed by Government Decree No. 151/2003 (IX. 22.) on the mandatory warranty for certain durable consumer goods. The scope of the decree only applies to new products sold under consumer contracts in Hungary and listed in the annex of the decree.
For our motorized products and sex furniture, the warranty periods are as follows:
- For products with a sales price of 25 € (or the equivalent amount in the local currency of the respective country, calculated based on the daily exchange rate) or more but less than 630 € (or the equivalent amount in the local currency of the respective country, calculated based on the daily exchange rate), the warranty period is 2 years.
- For products with a sales price exceeding 630 €, the warranty period is 3 years.
The warranty does not affect the Customer's rights under implied warranty regulations.
The warranty period begins on the date the product is put into operation, which corresponds to the fulfillment date on the invoice issued to the Customer. This invoice also serves as the warranty certificate for the product.
The warranty does not cover defects that arise after the product has been handed over to the Consumer, such as defects resulting from:
- Improper installation (unless the installation was carried out by the Seller or its representative, or the improper installation was due to errors in the user manual),
- Improper use contrary to the instructions in the user manual,
- Incorrect storage, mishandling, or damage,
- Natural disasters or other external factors.
In the case of defects covered by the warranty, the Consumer has the right to:
- Primarily request repair or replacement, unless fulfilling the selected remedy is impossible or would result in disproportionate additional costs for the Seller compared to other remedies, considering the value of the product in flawless condition, the severity of the defect, and the harm caused to the Consumer by the fulfillment of the warranty claim.
- If the Seller does not undertake the repair or replacement, cannot complete it within a reasonable time frame, or if the Consumer’s interest in repair or replacement ceases, the Consumer may request a proportional reduction in the purchase price, repair the defect themselves at the Seller’s expense, have it repaired by someone else, or withdraw from the contract. However, withdrawal is not allowed for minor defects.
Repair or replacement must be completed within a reasonable time frame, considering the characteristics of the product and the purpose expected by the Consumer, and without causing significant inconvenience to the Consumer. The Seller must strive to complete the repair or replacement within 15 days.
Only new parts may be used for repairs.
The period during which the Consumer cannot use the product due to the repair does not count towards the warranty period. If the product or part of the product is replaced or repaired, the warranty period restarts for the replaced (repaired) product or part, and for any defects arising from the repair.
The costs related to fulfilling the warranty obligations are borne by the Seller.
However, the Consumer may not enforce both a warranty for defective performance and a product warranty for the same defect simultaneously, nor can they enforce a product warranty and a manufacturer’s warranty at the same time. Notwithstanding these limitations, the rights arising from the warranty remain available to the Consumer independently of the rights specified in Sections 11.1 and 11.2.
Enforcing Warranty or Implied Warranty Claims
The Customer can assert their warranty or implied warranty claims for the purchased products in person at the Seller's address, by email, or by phone.
Name: Webshop Logisztika Kft.
Address: 1097 Budapest, Ecseri út 14-16
Email: garancia@webshoplog.hu
Further information on returning products and confirming contracts can be found here.
If the product labeled as defective does not have the defect, and no other defect is found during the inspection, the Seller is not obliged to fulfill any warranty obligations, will not replace the product, and will not refund the purchase price. In such cases, the Customer is still entitled to collect the product in person or request redelivery at their own expense.
In the event of a legal dispute, our customers may also initiate proceedings before the Conciliation Board operated by the county (or capital city) chambers of commerce and industry. Further information can be found here: www.bekeltetes.hu.
Purchasing in the Webshop implies that the Customer is aware of and accepts the possibilities and limitations of the internet, particularly regarding technical performance and potential errors.
The Seller is not responsible in any way for the following, regardless of the reason:
- Failure to send or receive any data via the internet, or accidental alteration of any data.
- Any operational failure in the internet network that hinders the smooth operation of the Webshop and the purchasing process.
- Any malfunction in communication lines or reception devices.
- Loss of any data, whether sent by non-registered or registered mail, regardless of whether it was in paper or electronic form.
- Improper functioning of any software.
- The consequences of any software bug, extraordinary event, or technical malfunction.
The Seller is not liable on any grounds for any direct or indirect damages arising from the Customer’s connection to or viewing of the Webshop.
The Customer is responsible for any damages resulting from providing or disclosing another person’s personal data in the Webshop. In such cases, the Seller will provide full cooperation to the relevant authorities to identify the person responsible for the violation.
The public communication channels within the Webshop (such as writing product reviews) are available to each Customer at their own risk. Although the Webshop is not automatically moderated, if any notification or report is made regarding unlawful or harmful content, or if the Seller becomes aware of such content by other means, the Seller reserves the right to temporarily or permanently remove any part or all of such content without explanation. In the case of repeated or serious violations, the Seller is entitled to permanently ban the Customer from using the site, including the deletion of their registration.
All content available on the Webshop interface (text, articles, product descriptions, information, this GTC, images, and other data) is the intellectual property of the Seller, without any geographical or temporal limitation. It is expressly forbidden to use, modify, copy, or otherwise utilize any content downloaded from the Webshop for purposes other than making purchases from the Webshop. In case of a violation of the Seller’s intellectual property rights or a breach of this contract, the Seller will immediately initiate legal proceedings against the infringing party. By using the Webshop, the Customer acknowledges that copying or using the content of the Webshop for purposes other than those outlined herein constitutes a violation (and a breach of this GTC), even if the content is not protected by copyright. For any such violation, the Customer agrees to pay the Seller a penalty of at least 130 EUR, without the need for the Seller to provide further proof of damages.
The Seller reserves the right to initiate proceedings before courts or authorities against anyone who commits or attempts to commit an infringement while using the Webshop (including while making purchases). The Webshop cannot be held liable for any infringement committed by a third party against a user or Customer.
In the event of any violation related to the use of the site or any harm to the Seller's interests, the Seller reserves the right to immediately suspend the Customer's registration, delete their personal and other data, and cancel their registration. The data may continue to be processed for the purposes of legal proceedings related to the violation or harm. The Seller is not required to notify the Customer of these actions.
Placing a hyperlink to the Webshop is permitted. However, the Seller reserves the right to request the removal of such links without providing any justification.
Displaying the Webshop or any part of it on another domain, such as in a framed application or as part of another website, is only possible with prior written permission.
Any website that places a link to the Webshop must not create the impression that the Seller endorses or supports the services or products offered or sold on that website.
The linking website must not provide false information about the legal relationship between the Seller and the linking website, nor about the Webshop itself. The Seller will take action against any link to the Webshop that damages the reputation or interests of the Seller or the Webshop.
Certain services of the Webshop place unique identifiers, known as cookies, on the user’s computer. These cookies are used solely to facilitate the authentication of users, and the operator does not use them for any other purpose. Disabling cookies does not prevent the use of the Webshop’s services.
The information regarding data processing in the Webshop is available at the following link: https://www.desirel.com/privacy-policy.
The address, telephone number, and mailing address for submitting complaints and for communication purposes are the same as the Customer Service contact details listed in paragraph no. 1 in the General Terms and Conditions document.
Customers can submit their complaints in writing to the Customer Service.
The Seller will immediately investigate any verbal complaints and remedy them as necessary. If the Customer does not agree with the handling of the complaint, the Seller will immediately record the complaint and its position on the matter in writing and provide a copy of the record to the Customer. If the immediate investigation of the complaint is not possible, the Seller will promptly record the complaint in writing and provide a copy to the Customer, after which it will proceed in accordance with the rules for handling written complaints.
In the case of a verbal complaint made by telephone or other electronic communication services, the Seller will send a copy of the complaint record to the Customer at the same time as providing the substantive response.
In all other cases, the Seller will proceed according to the rules for handling written complaints.
Complaints submitted by phone or other communication devices will be assigned a unique identifier, which will simplify the tracking of the complaint in the future.
The Seller will provide a substantive response to written complaints within 30 days. For the purposes of this agreement, this includes mailing the response.
If the complaint is rejected, the Seller will inform the Customer of the reason for the rejection.
15.1. Other Legal Remedies
If a consumer dispute between the Seller and the Customer is not resolved through negotiations with the Seller, the Customer, who qualifies as a consumer, may apply to the conciliation body that has jurisdiction over their place of residence or domicile and initiate proceedings, or they may also apply to the conciliation body with jurisdiction over the Seller’s registered office. In addition, the following legal remedies are available to the Customer:
a) Complaint to the Consumer Protection Authority
If the Customer perceives a violation of their consumer rights, they are entitled to file a complaint with the consumer protection authority in their place of residence. After assessing the complaint, the authority will decide whether to initiate consumer protection proceedings.
Customers can locate the relevant authority based on the area of the complaint via the following link:
List of Regional Authorities: https://fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_hatosag
b) Dispute Resolution via the European Union’s Online Dispute Resolution Platform:
In the case of a consumer dispute related to an online sales contract, consumers can electronically resolve their cross-border disputes via the online platform available at the following link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
To do so, the Consumer must register on the online platform, complete an application, and submit it electronically through the platform to the relevant conciliation body. This allows consumers to enforce their rights even across distances easily.
c) Initiating Conciliation Body Proceedings
Contact information for Conciliation Bodies: https://bekeltetes.hu/index.php?id=testuletek
If the Seller rejects the Customer's complaint, the Customer is entitled to initiate conciliation proceedings with the conciliation body with jurisdiction over their place of residence or domicile. The initiation of conciliation proceedings is contingent upon the Customer attempting to resolve the dispute directly with the Seller.
The conciliation body has jurisdiction to resolve consumer disputes outside of court proceedings. Its task is to attempt to facilitate an agreement between the Seller and the Customer to settle the consumer dispute.
Conciliation proceedings are initiated at the Consumer’s request. The application must be submitted in writing to the chairperson of the conciliation body.
Conciliation body with jurisdiction over the Seller’s registered office:
Budapest Conciliation Body
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Mailing address: 1253 Budapest, Pf.: 10
Email: bekelteto.testulet@bkik.hu
Fax: +36 (1) 488 21 86
Phone: +36 (1) 488 21 31
During the conciliation proceedings, the Seller is obliged to cooperate.
For the purposes of the rules concerning conciliation bodies, consumers are defined as civil organizations, churches, condominiums, housing cooperatives, micro-, small- and medium-sized enterprises that purchase, order, receive, use goods, or are the recipients of commercial communication or offers related to goods.
d) Initiating Court Proceedings
The Customer is entitled to pursue their claim arising from the consumer dispute before the courts under the Civil Code (Act V of 2013) and the Civil Procedure Code (Act CXXX of 2016).
Last modified: September 30, 2024.
Data Management Information
Webshop Logisztika Limited Liability Company (hereinafter referred to as the "Data Controller"), as the operator of the website accessible under the domain www.desirel.com (hereinafter referred to as the "Website"), hereby publishes the rules governing the processing of data, the privacy and data processing principles, and the related information concerning the personal data of visitors to the Website and users of the services available on the Website (hereinafter collectively referred to as "Data Subjects").
In connection with data processing, the Data Controller hereby informs Data Subjects about the personal data processed on the Website, the principles and practices followed in processing personal data, and the methods and possibilities for Data Subjects to exercise their rights.
The Data Controller undertakes to ensure that all data processing related to its activities complies with the provisions of this policy and with the applicable laws.
The data protection principles related to the Data Controller's data processing activities are continuously available at the following URL: https://www.desirel.com/privacy-policy
If the Data Subject has any questions that are not clearly answered in this statement, please send them to us at (adatvedelem@webshoplog.hu), and our colleague will respond.
We remind those providing data to the Data Controller that if they are submitting personal data other than their own, it is their responsibility to obtain the consent of the Data Subject.
By using the Website, the Data Subject accepts the provisions of the Privacy Policy and consents to the data processing described below.
a) “Data Controller”: the natural or legal person, public authority, agency, or any other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the Data Controller or the specific criteria for its designation may be provided for by Union or Member State law.
b) “Personal Data”: any information relating to an identified or identifiable natural person (in this document referred to as “Loyal Customer”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
c) “Processing”: any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment, or combination, restriction, erasure, or destruction.
d) “Restriction of Processing”: the marking of stored personal data with the aim of limiting their processing in the future.
e) “Profiling”: any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, particularly to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.
f) “Processor”: a natural or legal person, public authority, agency, or other body that processes personal data on behalf of the Data Controller.
g) “Recipient”: a natural or legal person, public authority, agency, or other body to whom or with whom the personal data is disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of such data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
h) “Consent of the Data Subject”: any freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which they, by a statement or by a clear affirmative action, signify agreement to the processing of personal data relating to them.
i) “Data Breach”: a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored, or otherwise processed.
Webshop Logisztika Korlátolt Felelősségű Társaság
Company Name: Webshop Logisztika Kft.
Name of the Managing Director: Norbert Pörzse
Headquarters: 1097 Budapest, Ecseri út 14-16 HUNGARY
Company Registration Number: 01-09-953952
Name of the Registering Court: Fővárosi Törvényszék, as the Company Registry Court
Tax Number: 23121076-2-43
Email: info@desirel.com
Data Processing Identifier: 03327-0001
Data Protection Requests, Deletions: adatvedelem@webshoplog.hu
Data Management Registration Number: NAIH-60931/2012
Registration Number for Direct Marketing Data Processing: NAIH-60932/2012
Data Subjects can provide information and data about themselves on the Website in two ways:
Personal data explicitly provided or made available during the use of the Website's services (see Section 3.1).
Information made available to the Data Controller in connection with the use of the Website, including data provided through visits to or use of the Website (see Section 3.2).
The legal basis for data processing in all cases is defined in accordance with Article 6(1) of Regulation (EU) 2016/679 of the European Parliament and of the Council ("General Data Protection Regulation" or "GDPR"), concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC. This legal basis is indicated for each specific data processing scenario.
The Data Subject has the right to withdraw their consent to data processing, either partially or fully, and to request the deletion of their data through a written notice addressed to the Data Controller.
3.1. Special Categories of Data
The Data Controller processes personal data that falls under the special categories as defined in Article 9 of the GDPR (including data relating to sexual life), given that the Data Controller operates an adult-content Webshop. As a result, the range of products available for order includes items classified as special data once ordered by the Data Subject. The Data Controller processes this personal data only with the explicit consent of the Data Subject and solely for the purposes outlined in this Privacy Policy.
3.2. Processed Personal Data
3.2.1 Registration, Order
Scope of processed data: Surname, First name, Phone number, Email address, Billing address: Country, Postal code, City, Street, House number, Floor, Doorbell
Duration of data processing: The processing of personal data provided during registration and ordering begins with registration and lasts until the data subject requests deletion. If the data subject does not request the deletion of their registration, the Data Controller will delete the data from its system within 30 days after the Website ceases to exist.
Purpose of data processing: To ensure the availability of services offered in the Webshop that require registration (such as purchasing, participation in loyalty programs, invoicing, order delivery).
Legal basis for data processing: Voluntary consent of the data subject.
3.2.2 Issuing an Invoice
Scope of processed data: Name, Address, Tax number (if the purchaser is a company)
Duration of data processing: 8 years from the issuance
Purpose of data processing: Identifying the data subject as the buyer on the issued invoice, and displaying the required address for invoicing. If the purchaser is a company, the tax number must be included on the invoice.
Legal basis for data processing: Compliance with a legal obligation pursuant to Article 6(1)(c) of the GDPR, as the issuance and retention of the invoice is a legal obligation based on the Accounting Act and VAT Act.
3.2.3 Fulfillment of Orders
Scope of processed data: Surname, First name, Phone number, Email address, Billing address: Country, Postal code, City, Street, House number, Floor, Doorbell
Duration of data processing: Within the limitation period under civil law (generally 5 years, which may be extended)
Purpose of data processing: Fulfillment of the contract/order
Legal basis for data processing: Fulfillment of the contract for the delivery of the product.
3.2.4 Contacting the Data Controller via Email, Electronic Message, Phone, Postal Mail
Scope of processed data: Name, Email address, electronic message, and any other data voluntarily provided by the data subject during the contact process.
Duration of data processing: For postal and email communications: Processing of personal data begins with the voluntary provision of data and lasts until the data subject requests deletion. If the data subject does not request the deletion of personal data provided during contact, the Data Controller will store the data for 10 years (except in the case of complaint letters), after which it will be deleted from the system. If the Website ceases to exist sooner than 10 years, the data will be deleted from the system within 30 days after the Website's cessation.
The Data Controller does not record calls, and data is only collected if the data subject voluntarily provides it.
Purpose of data processing: Contact and communication
Legal basis for data processing: Voluntary consent of the data subject.
3.2.5 Complaints, Warranty Processing
Scope of processed data: Based on consumer protection laws, the Data Controller is required to retain data and accompanying complaint letters for 3 years following the resolution of the complaint.
Purpose of data processing: Investigating complaints, fulfilling obligations, and handling warranty claims.
Legal basis for data processing: Compliance with legal obligations under Article 6(1)(c) of the GDPR, in accordance with the requirements set out in consumer protection laws and the Civil Code.
3.3 Data Processing for Other Purposes
3.3.1 Desirel Club (Newsletter, Electronic Messages), Direct Marketing Activities
Scope of processed data: Name, Email address, Phone number, Electronic messages
Duration of data processing: The Data Controller processes this data until the data subject unsubscribes from the newsletter or electronic messages by clicking the unsubscribe link in the message or newsletter, or until the data subject requests removal via email, electronic message, or postal mail. Upon unsubscription, the Data Controller will no longer contact the data subject with newsletters, electronic messages, or offers.
If the data subject subscribed to multiple types of newsletters or electronic messages on the Website, unsubscribing from one will result in unsubscribing from all messages and newsletters related to the service.
Purpose of data processing: Promotion of the Data Controller’s products and services, sending promotional and marketing messages, direct marketing communications for business purposes.
Legal basis for data processing: Voluntary consent of the data subject.
3.3.2 Sending Personalized Offers (Profiling)
Scope of processed data: Name, Email address, Phone number, Electronic messages, Range of purchased products
Duration of data processing: The Data Controller processes this data until the data subject objects to profiling in writing. The data subject is entitled to object to the processing of their data for profiling purposes at any time without justification or adverse legal consequences by submitting a written statement to the Data Controller. In case of an objection, the Data Controller will no longer use the data subject’s information for profiling purposes, and the data subject will retain the right to use the Website.
Purpose of data processing: Through profiling, the Data Controller analyzes the purchasing habits of an individual (or group of individuals) to display targeted advertisements or send personalized electronic messages or newsletters. The purpose is to send product recommendations matching their interests identified by the Data Controller based on six product categories.
Legal basis for data processing: Displaying or sending targeted advertising related to the Data Controller’s business activities, unless otherwise stated or objected to.
3.3.3 Loyalty Points System
Scope of processed data: Personal data provided during registration
Duration of data processing: The Data Controller processes the personal data provided during registration until the data subject requests deletion. If the data subject does not request the deletion of personal data provided during the contact, the Data Controller will delete the data from its system within 30 days after the Website ceases to exist.
Purpose of data processing: Upon registration in the Webshop, the data subject participates in the loyalty points system, which provides exclusive benefits. After each purchase, the data subject receives 1 loyalty point for every 0,05 EUR spent. The purpose of the loyalty system is to reward the data subject.
Legal basis for data processing: Voluntary consent of the data subject.
3.3.4 Promotions
Scope of processed data: Name, Email address, Phone number, Electronic messages
Duration of data processing: The Data Controller processes this data until the data subject unsubscribes (participation in the promotion requires subscription to the newsletter and electronic messages) by clicking the unsubscribe link in the newsletter or electronic message, or until the data subject requests removal via email, electronic message, or postal mail.
Upon unsubscription, the Data Controller will no longer contact the data subject with newsletters, electronic messages, or offers.
Purpose of data processing: Participation in the guaranteed gift promotion announced on the Website (e.g., "spin the wheel"), and sending newsletters and electronic messages, which are required for participation in the promotion.
Legal basis for data processing: Voluntary consent of the data subject.
3.3.5 Prize draw
Scope of processed data: Name, Email address, Phone number, Electronic messages
Duration of data processing: Until the end of the game, and for the winners, personal data will be stored for 8 years.
Purpose of data processing: Conducting the game.
Legal basis for data processing: Voluntary consent of the data subject.
3.3.6 Comparison Shopping Systems Overview:
For the best customer service, the Data Controller operates a quality assurance system based on independent customer feedback. To this end, after purchases made on the Website, customers may be invited to provide independent reviews. In this regard, the data subject’s email address and the name of the purchased product will be forwarded to the operator of the independent system, which, on behalf of the Data Controller, will conduct an evaluation of the Website through a questionnaire sent to the data subject. Customer reviews provide an authentic picture of the quality of the shops, as the “Trusted Shop” title can only be earned based on feedback from users who have actually purchased from the webshop.
By submitting an order, the data subject consents to the transfer of data for this purpose.
The personal data transferred to Online Comparison Shopping Kft. will not be used for their own purposes but solely for the purpose outlined here, and it may not be processed for other purposes.
Scope of transferred data: The data subject’s email address, name of purchased product.
When placing an order, your personal data, such as your name, email address, phone number, and shipping/billing details, will be recorded. The Data Controller is DATACONTROLLER. The data processing is carried out in accordance with the General Data Protection Regulation of the European Union (Regulation (EU) 2016/679 of the European Parliament and of the Council, hereinafter: GDPR). The legal basis for data processing is, on the one hand, the performance of contractual obligations and, in connection with invoicing, compliance with legal obligations (pursuant to Article 6(1)(b) and (c) of the GDPR). The collected data will be processed for the general limitation period, which is 5 years, while billing data (name, address) will be retained for 8 years. The deletion of personal data processed in this manner is possible under Article 17(1)(a) of the GDPR if it is no longer necessary for the purposes for which it was collected. You can request data deletion through our contact information.
The Data Controller will not use or process the personal data defined in sections 3.1-3.2 for purposes other than those specified above. The release of personal data to third parties or authorities will only take place with the prior, explicit consent of the data subject, unless otherwise provided by mandatory law.
In any case where the Data Controller intends to use the provided data for purposes other than the original data collection purpose, the data subject will be informed, and their prior, explicit consent will be obtained, or they will be given the opportunity to prohibit the use.
For data processing not listed in this notice, we will provide information at the time of data collection.
The Data Controller will process personal data for the duration of the existence of the data processing purpose, primarily for the duration of the legal relationship with the data subject (at the end of which the data subject’s provided data will be deleted), or until the data subject requests deletion or withdraws consent.
3.4. Data Collected in Connection with the Use of the Website (Other Data Processing Purposes)
3.4.1. Technical Data, Website Visit Data
The Data Controller does not associate data from log files with any other information and does not attempt to identify the data subject.
An IP address is a series of numbers that uniquely identifies a user's computer when they connect to the internet. With the help of IP addresses, the geographical location of the computer used by the visitor can be determined. The addresses of the visited pages, along with the date and time, are not sufficient on their own to identify the data subject, but when combined with other data (such as information provided during registration), they may be suitable for drawing conclusions about the data subject.
Scope of processed data: Date, time, the IP address of the data subject’s computer, the address of the visited page, data regarding the visitor’s age.
Purpose of data processing: The Data Controller's system automatically records the IP address of the data subject’s computer, the start time of the visit, and in certain cases (depending on the settings of the computer) the type of browser and operating system. The recorded data cannot be linked to any other personal data. The processing of the data serves only statistical purposes.
The purpose of data processing is to monitor the operation of the service, ensure personalized service, and prevent misuse.
Duration of data processing: 30 days from the date of the website visit.
The website uses the AdForm RTB solution.
3.4.2. Cookie Management
To provide personalized service, the Data Controller places small data packets, known as cookies, on the data subject's computer and retrieves them during subsequent visits. If the browser returns a previously saved cookie, the service provider managing the cookie can connect the data subject’s current visit to previous ones, but only in relation to its own content. Common cookies used in webshops include “session cookies protected by passwords” and security cookies.
- Temporary (session) cookies:
Purpose of data processing: These cookies ensure the more efficient and secure operation of the Website and are essential for certain functions or applications to work properly on the Website.
Duration of data processing: They are active during the website visit and are automatically deleted afterward. - Persistent cookies:
Purpose of data processing: The Data Controller also uses persistent cookies to provide a better user experience (e.g., optimized navigation). These cookies are stored in the browser’s cookie file for a longer period. The duration depends on the settings applied by the data subject in their internet browser.
Duration of data processing: These cookies are stored for 1-5 days in the browser's cookie file.
Types of cookies:
- Cookies used for shopping cart functions,
- Security cookies,
- Cookies required for password-protected sessions,
- Customer satisfaction measurement cookies: NPS_3500f360_last_seen, NPS_3500f360_surveyed,
- Barion Pixel Full Version (The Barion Pixel is a JavaScript-based tracking code embedded in the Merchant's website, similar to Google Analytics and Facebook Pixel, which tracks the activity of website visitors. The Barion Pixel embedded in the website collects data about visitors, such as which products they viewed, what they clicked on, searched for, added to their cart, or purchased. The data is transmitted to Barion's servers, and Webshop Logisztika Kft. does not collect, store, or process this data. The purpose of Barion's data collection is fraud prevention and marketing data collection. Learn more at Barion’s website).
Scope of processed data: No personal data is collected.
Data subjects: All visitors to the website.
Purpose of data processing: To distinguish between different data subjects, identify the current session of the data subject, store the data provided during the session, prevent data loss, manage the shopping cart (virtuemart), and ensure proper navigation.
Duration of data processing: For session cookies, data processing lasts until the end of the website visit. In other cases, it lasts up to 30 days. For age verification questions, the duration is 2 calendar days.
3.4.3. Data Processing by External Service Providers
The portal's HTML code contains links to and from servers independent of the Data Controller. The server of the external service provider communicates directly with the data subject’s computer. We inform visitors that these external service providers, due to the direct connection between their servers and the data subject’s browser, are capable of collecting user data.
The external service provider's server delivers personalized content to the data subject, if applicable.
For further information about the data processed by the servers of external providers, please refer to the following data processors.
When visiting the Website, the data subject’s computer downloads the logo containing the gif image from the server of shopmania.hu, enabling the server to collect data from the data subject’s computer as described above.
External service providers place small data packets, known as cookies, on the data subject's computer and read them later to ensure personalized service. If the browser sends back a previously saved cookie, the service providers can link the data subject’s current visit to previous ones but only concerning their own content.
The Data Controller's advertisements may appear on websites operated by external service providers (Google, Facebook). These external service providers use cookies to store the fact that the data subject has previously visited the Data Controller's Website, and based on this information, they display personalized ads to the data subject (i.e., they engage in remarketing activities).
3.4.4. Cookies Placed by Google Analytics
The independent measurement and audit of the Website's traffic and other web analytics data are assisted by the servers of Google Analytics as an external service provider. Detailed information about the handling of measurement data can be found at www.google-analytics.com.
Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies stored on the data subject's computer to help analyze user interactions on the Website. The legal basis for data processing for web analytics purposes is the voluntary consent of the user of the Website. The analytical cookies are anonymized and aggregated, meaning the identification of the computer is difficult, but not impossible.
The analytical information collected by Google Analytics cookies is transmitted to and stored on Google's servers. This information is processed by Google on behalf of the Data Controller to evaluate users’ browsing habits, generate reports on Website usage, and provide other services related to Website use. The use of Google Analytics includes IP anonymization and does not use UserID to prevent the storage of personal data during sessions.
More information on cookies used by Google can be found at: https://policies.google.com/technologies/ads.
Google’s Privacy Policy can be accessed at: https://policies.google.com/privacy?hl=en.
Scope of processed data: IP address. Analytical cookies are anonymized and aggregated data, which cannot be used to identify the data subject.
Duration of data processing: 26 months.
Google Analytics cookies: _utma, _utmb, _utmc, _utmz, _utmv.
Service Provider:
Google Ireland Limited
A company registered in Ireland and governed by Irish law
(Registration number: 368047 / VAT number: IE6388047V)
Gordon House, Barrow Street, Dublin 4, Ireland.
3.4.5. Google Adwords
The Website uses Google Adwords tracking codes. These are used to display remarketing ads on websites within the Google Display Network to visitors of the Website. The remarketing code uses cookies to tag visitors. Website users can disable these cookies by visiting the Google Ads settings manager and following the provided instructions. After this, personalized offers from the Data Controller will no longer appear.
Scope of processed data: Purchase value (if the data subject made a purchase), the fact and time of visiting specific subpages.
Duration of data processing: Until the next purchase.
Google Analytics and Google Adwords
Cookies: _ga, _gat, _gid.
Service Provider:
Google Ireland Limited
A company registered in Ireland and governed by Irish law
(Registration number: 368047 / VAT number: IE6388047V)
Gordon House, Barrow Street, Dublin 4, Ireland.
3.4.6. Maileon – Newsletter Service
Maileon is operated by the German-based XQueue GmbH, which holds ISO 27001 certification, is a member of the CSA (Certified Sender Alliance), and complies with GDPR regulations.
Service provider: XQueue GmbH
Headquarters and postal address: Christian-Pleß-Str. 11-13, 63069 Offenbach am Main
Website: https://maileon.com/
Activity: Newsletter service
Privacy Statement: https://maileon.com/privacy-policy/
3.4.7 Molin chat platform
This website uses the Molin chat platform, which connects users with Desirel.com customer service. We collect email addresses/names/phone numbers only with the consent of users. The exchanged messages and data are stored by the Molin application.
We have integrated Molin, our advanced AI customer service assistant, to better understand the needs of our users and provide optimal service. Molin uses the latest technology to analyze user interactions, preferences, and feedback, enabling us to continuously improve our service. Its functions include the use of cookies and other technologies that collect data, such as IP address, screen size, browser information, and country-level geographical location. These data are securely stored in a pseudonymized profile, and Molin AI strictly adheres to contractual obligations. Our goal is to deliver excellent customer service while safeguarding your data.
Processed Data: Data provided by the user during the contact process.
Data Retention Period: The data will be processed only until the contact process is concluded.
Legal Basis for Data Processing: User's consent.
Service Provider:
Headquarters: 48 Overton Road, London, SE2 9SD, United Kingdom
Mailing Address: 48 Overton Road, London, SE2 9SD, United Kingdom
Email: hey@molin.ai
Website: https://molin.ai/
3.4.8 Dognet Affiliate Network
Dognet is an affiliate network that provides opportunities for advertisers and partners offering advertising platforms to display their services.
It is used to identify the source of visits originating from the Dognet system, based on which conversions can be recorded during a purchase.
Dognet does not process personal data.
Cookie Lifetime: 30 days from the last visit.
Cookie Name: PAPVisitorId
Service Provider:
Lead Media s.r.o.
811 05 Lead Media s.r.o., Karpatská 6, Bratislava, Slovakia
Email Address: info@edognet.hu
3.4.9 Barion Online Payment System
Service Provider:
Barion Payment Inc.
Address: 1117 Budapest, Irinyi József utca 4-20, 2nd floor
Data Protection Policy: https://www.barion.com/en/privacy-notice
Cookie Policy: https://www.barion.com/en/cookie-policy
Cookie Name:
ba_vid
Purpose: Detecting bank card fraud based on the digital fingerprint of the device you use and your browsing habits. This cookie is essential for identifying fraudulent users. It ensures that the data derived from your browsing habits is recognized as coming from the same user. This cookie is placed on both our website and the websites of merchants using the Barion Smart Gateway.
ba_vid.xxx
Purpose: Detecting bank card fraud based on the digital fingerprint of the device you use and your browsing habits. This cookie ensures the tracking of your browsing habits across sessions on the same website. Data collected includes: ba_vid, user-related ID (hash generated from browser properties), timestamps of your first, current, and last visit on the website, current session ID, and third-party cookie permissions. This cookie is placed on both our website and the websites of merchants using the Barion Smart Gateway.
3.4.10 BIP SMS
BIP SMS is an electronic messaging service. BIP SMS exclusively uses the phone number, and no additional data is processed. No cookies are used on the website.
Service Provider:
Bip Communications Ltd.
Address: 1134 Budapest, Bulcsú utca 23, Hungary
BIP SMS complies with GDPR regulations. The privacy policies regarding the use of BIP SMS can be found at the following links:
https://sms.bipkampany.hu/en/contents/antispam_policy
https://sms.bipkampany.hu/en/contents/termsofservice
Contact:
Bip Communications Ltd.
1134 Budapest, Bulcsú utca 23, Hungary
Email: info@bipkampany.hu
3.4.11 Meta (Facebook, Instagram)
Service Provider:
Company Name: Meta Platforms, Inc.
Headquarters: 1601 Willow Road, Menlo Park, CA 94025, USA
Email: No public customer service email available
Activities: Meta Platforms, Inc. operates the Facebook and Instagram platforms, allowing users to engage in social media, communication, and content sharing.
Data Processing and Transfer: The personal data of users, including profile data, posts, messages, and interactions generated while using the platforms, may be processed in accordance with Meta's privacy policy.
Location of Data Processing: Data processing may occur in the United States and other countries, but Meta ensures the protection of data in compliance with the General Data Protection Regulation (GDPR).
Third-Party Involvement: Meta may share data with third parties, including partners and advertisers, but only with the user's consent or due to legal obligations.
Use of Cookies: Meta platforms use cookies to enhance the user experience. Users can manage cookie settings through their browsers. Meta’s privacy policies can be accessed at the following links: Privacy Policy and Terms of Service.
3.4.12 TikTok
Service Provider:
Company Name: TikTok Inc.
Headquarters: 5800 Bristol Parkway, Culver City, CA 90230, USA
Email: privacy@tiktok.com
Activities: TikTok is a video-sharing social media platform that allows users to create, share, and interact with short videos and other users.
Data Processing and Transfer: User personal data, including profile information, content, messages, and interactions on the platform, may be processed in accordance with TikTok’s privacy policy.
Location of Data Processing: Data processing may occur in the United States and other countries, but TikTok ensures data protection in compliance with the GDPR.
Third-Party Involvement: TikTok may share data with third parties, including partners and advertisers, with the user's consent or due to legal obligations.
Use of Cookies: TikTok uses cookies to optimize its services. Users can manage cookie settings in their browser. TikTok’s privacy policies can be accessed at the following link: Privacy Policy.
3.4.13 Linktree
Service Provider:
Company Name: Linktree Pty Ltd
Headquarters: 37 Islington St, Collingwood VIC 3066, Australia
Email: support@linktr.ee
Activities: Linktree is a platform that allows users to share multiple links, content, and social media profiles through a single link.
Data Processing and Transfer: Data provided by users, including links, content, and statistical data, is processed according to Linktree’s privacy policy.
Location of Data Processing: Data processing may occur in Australia and other countries, with data protection ensured in compliance with the GDPR.
Third-Party Involvement: Linktree may share data with third parties, such as analytics or advertising partners, with the user's consent or due to legal obligations.
Use of Cookies: The platform uses cookies to enhance services, which users can manage via browser settings. Linktree’s privacy policies can be accessed at the following link: Privacy Policy.
3.4.14 Trustindex
Service: Trustindex is an online tool that allows businesses to display various user reviews and ratings on their website from different sources, such as Google, Facebook, TripAdvisor, etc. Its purpose is to enhance website visitors' trust by showcasing authentic and reliable user feedback.
Scope of Data Processed: Name, email address
Data Retention Period: Until withdrawal of consent
Cookies: _ga, _fbp, _ga_DGL6KLFTVT
Service Provider:
Trustindex Ltd
Address: 2724 Ujlengyel, Nyari Pal Street 15, Hungary
Established: 2018
Hungarian VAT ID: 26281186-2-13
EU VAT ID: HU26281186
Registration number: 13 09 223096
Email: info@trustindex.com
Website: www.trustindex.com
The Trustindex privacy policy can be accessed at the following link: Privacy Policy
3.5. Deletion of Cookies
The data subject has the right to delete cookies from their computer or to disable the use of cookies in their browser. Cookies are generally managed in the Tools/Settings menu of browsers under the Privacy/History/Custom Settings options, often listed as cookie, cookie management, or tracking.
The Website may contain information, particularly advertisements, from third parties or advertising service providers who are not affiliated with the Data Controller. It is possible that these third parties may also place cookies, web beacons, or use similar technologies on the data subject’s computer to collect data and send targeted advertisements related to their services. In such cases, the data processing is governed by the data protection regulations of these third parties, and the Data Controller assumes no responsibility for such data processing activities.
The data controller entrusts the following organizations with the processing of personal data collected, in accordance with Article 28 of the GDPR, for the following purposes:
4.1 Tharanis Ügyvitel Kft.
Address: 1124 Budapest, Németvölgyi út 41-45. A. ép. 3. em. 1. ajtó
Email: info@tharanisugyvitel.hu
Web: www.tharanisugyvitel.hu
Activity: Billing, courier data processing, NAV (tax authority) reporting
4.2 MediaCenter Hungary Kft.
Address: 6000 Kecskemét, Sosztakovics u. 3. II/6.
Postal Address: 6001 Kecskemét, Pf. 588
Phone: +36 76 575 023
Web: www.mediacenter.hu
Activity: Domain and email services
4.3 UNAS Online Kft.
Address: 9400 Sopron, Kőszegi út 14.
Email: unas@unas.hu
Activity: Online store systems provider, hosting provider
4.4 Barion Payment Zrt.
Address: 1117 Budapest, Irinyi József utca 4-20. 2nd floor
Email: info@barion.hu
Web: www.barion.hu
Activity: Online payment processing system provider
4.5 OTP Mobil Kft.
Address: 1138 Budapest, Váci út 135-139, Building B, 5th floor
Email: info@otpmobil.com
Web: www.otpmobil.hu
Activity: Online payment processing system provider
4.6 REISSWOLF Budapest Adat- és Dokumentumkezelő Kft.
Address: 1097 Budapest, Illatos út 6.
Phone: +36-1-219-5670
Email: info@reisswolf.hu
Web: www.reisswolf.hu
Activity: Secure destruction of confidential documents and other data carriers, providing closed-system security services
4.7 Lead Media s.r.o. (Dognet)
Address: 811 05 Bratislava, Karpatská 6, Slovakia
Phone: +421 948 483 365
Email: info@edognet.hu
Web: www.dognet.hu
Activity: Marketing software
4.8 Bip Communications Kft. (SMS Sending System)
Address: 1134 Budapest, Bulcsú utca 23.
Email: info@bipkampany.hu
Web: https://sms.bipkampany.hu/hu/contents/antispam_policy
Activity: SMS sending system
4.9 Molin AI Ltd.
Address: 48 Overton Road, London, SE2 9SD, United Kingdom
Postal Address: 48 Overton Road, London, SE2 9SD, United Kingdom
Email: hey@molin.ai
Web: https://molin.ai/
Activity: Automated AI-powered chat service (no cookies used)
4.10 Clarity - Microsoft Corporation
Address: 1 Microsoft Way, Redmond, WA 98052, US
Web: https://clarity.microsoft.com/
Activity: Website analytics
4.11 Meta Platforms, Inc.
Address: Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA
Contact: https://www.meta.com/help/quest/
Web: https://www.meta.com/
Activity: Paid advertising services via Meta platforms (Facebook, Instagram), with the aim of encouraging newsletter sign-ups through ads.
Data Processing Purpose: Data is processed to encourage users to subscribe to our newsletter via Facebook ads. Users can voluntarily provide their data (first name, email) for the purpose of subscribing to the newsletter. The collected data is used exclusively for sending newsletters to subscribed users.
The Data Controller reserves the right to engage additional data processors in the future, in which case the Data Subjects will be informed through amendments to this Privacy Policy.
4.12 GLS General Logistics Systems Hungary Csomag-Logisztikai Kft.
Address: 2351 Alsónémedi, Európa u. 2.
Email: info@gls-hungary.com
Website: www.gls-group.eu
Activity: Courier service, home delivery of orders, package collection, package returns.
4.13 FoxPost Zrt.
Address: 3300 Eger, Maklári út 119, Hungary
Email: info@foxpost.hu
Web: www.foxpost.hu
Activity: Courier service, package delivery to parcel lockers, home delivery, package collection, and package return.
4.14 Packeta Hungary Kft.
Address: 1044 Budapest, Ezred utca 2. B2/11.
Email: info@packeta.hu
Activity: Courier service, home delivery of orders, package collection, package returns.
The Data Controller will only transfer personal data that can identify the Data Subject to third parties with the express consent of the Data Subject, unless otherwise required by law.
Access to Data and Data Transfer
The employees of the Data Controller may access personal data in order to fulfill their responsibilities. The Data Controller will only disclose personal data to other organizations or public authorities as required by law or regulation.
The Data Controller informs the Data Subject that the court, prosecutor, investigative authority, administrative authority, the National Authority for Data Protection and Freedom of Information, or other authorized bodies may request information, data disclosure, or the provision of documents from the Data Controller.
The Data Controller will only disclose personal data to the authorities in the quantity and scope necessary to fulfill the purpose of the request, as specified by the requesting authority.
7.1. Right to Information and Access to Personal Data
The Data Subject has the right to request and receive information regarding the personal data stored by the Data Controller, and to verify what data the Data Controller holds about them. The Data Subject can request access to their personal data by submitting a written request (via email or postal mail) to the Data Controller. The information will be provided in a widely-used electronic format. Verbal information will not be provided over the phone.
The right of access includes information on:
- The scope of the processed data (e.g., name, billing name, billing address, email address, phone number, depending on the service used).
- The purpose, duration, and legal basis for the processing of the data.
- The recipients to whom the data has been or will be transferred.
- The source of the data.
The Data Controller will provide the first copy of the personal data (in paper or electronic format) to the Data Subject free of charge. For any additional copies requested by the Data Subject, the Data Controller may charge a reasonable fee based on administrative costs.
The Data Subject may request corrections, supplements, deletions, or limitations to the processing of their personal data, as outlined in section 6, or initiate proceedings as described in section 7.
7.2. Right to Rectification
At the request of the Data Subject, the Data Controller will correct inaccurate personal data or complete any incomplete personal data without undue delay, based on the information provided by the Data Subject. The Data Controller will notify all recipients with whom the personal data has been shared, unless this proves impossible or requires disproportionate effort. The Data Subject will be informed of these recipients upon written request.
7.3. Right to Restrict Data Processing
The Data Subject has the right to request the restriction of data processing if:
- The accuracy of the personal data is disputed by the Data Subject (in this case, the restriction will apply for the time necessary for the Data Controller to verify the accuracy).
- The processing is unlawful, and the Data Subject opposes deletion and requests the restriction of use instead.
- The Data Controller no longer needs the personal data for processing purposes, but the Data Subject requires them for legal claims.
- The Data Subject has objected to the processing, pending verification whether the Data Controller’s legitimate grounds override those of the Data Subject.
The Data Controller will notify the Data Subject before lifting any restriction on data processing.
7.4. Right to Erasure ("Right to be Forgotten")
The Data Subject can request the deletion of personal data without undue delay if one of the following conditions applies:
i) The data is no longer necessary for the purposes for which it was collected.
ii) The Data Subject withdraws consent, and there is no other legal ground for processing.
iii) The Data Subject objects to the processing, and there are no overriding legitimate grounds.
iv) The data has been unlawfully processed.
v) The data must be erased to comply with a legal obligation.
vi) The data was collected in relation to the offer of information society services to children.
The right to erasure does not apply where processing is necessary for the exercise of freedom of expression, public health, or legal claims.
7.5. Right to Data Portability
The Data Subject has the right to receive the personal data they provided to the Data Controller in a structured, commonly used, and machine-readable format, and to transmit those data to another controller. This right applies only to personal data provided by the Data Subject.
The Data Controller will fulfill data portability requests only via email or written postal requests. The Data Controller must verify the identity of the Data Subject making the request. This right does not automatically delete the data from the Data Controller’s system.
7.6. Right to Object to Data Processing
The Data Subject can object to the processing of their personal data, including profiling, at any time based on their particular situation. The Data Subject can also object to data processing for direct marketing purposes.
Objections can be submitted in writing (via email or postal mail) or by clicking the unsubscribe link in newsletters or electronic messages.
7.7. Rights of Deceased Data Subjects
Within five years after a Data Subject’s death, the rights to access, rectification, deletion, restriction of processing, portability, and objection can be exercised by an authorized person designated by the deceased in a notarized statement. If no such statement exists, these rights can be exercised by the closest relative of the deceased.
A close relative must provide proof of death and their identity, and their relationship to the deceased.
7.8. Deadline for Fulfilling Requests
The Data Controller will respond to requests within one month of receipt, with the possibility of extending this period by two additional months if necessary. The Data Subject will be informed of any delay within one month of receiving the request.
7.9. Right to Compensation
Any person who has suffered material or non-material damage as a result of a breach of the GDPR is entitled to receive compensation from the Data Controller or the Data Processor. The Data Controller will be exempt from liability if it proves that it is not responsible for the event that caused the damage.
The Data Subject can exercise their rights by submitting a request via email or postal mail. It is not possible to exercise any rights via telephone.
The Data Subject can exercise their rights through the following contact details:
Name: Webshop Logisztika Kft.
Postal Address: 1097 Budapest, Ecseri út 14-16.
Email Address: adatvedelem@webshoplog.hu
The Data Subject cannot enforce their rights if the Data Controller proves that they are not in a position to identify the Data Subject. If a request by the Data Subject is manifestly unfounded or excessive (especially due to its repetitive nature), the Data Controller may charge a reasonable fee for fulfilling the request or refuse to act on the request. The burden of proving the manifestly unfounded or excessive nature of the request lies with the Data Controller. If the Data Controller has doubts about the identity of the person submitting the request, they may request additional information necessary to confirm the identity of the requester.
If the Data Subject disagrees with the decision of the Data Controller, they may seek recourse under the Act CXII of 2011 on Information Self-Determination and Freedom of Information (Info Act), the GDPR, or the Civil Code of Hungary (Act V of 2013) by contacting:
National Authority for Data Protection and Freedom of Information (NAIH)
Website: www.naih.hu
Address: 1055 Budapest, Falk Miksa utca 9-11.
Postal Address: 1363 Budapest, Pf.: 9.
Phone: +36 (1) 391-1400
Alternatively, the Data Subject may assert their rights through the court.
A data breach refers to any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data that is transmitted, stored, or otherwise processed. The Data Controller maintains a record of data breaches for the purpose of monitoring corrective measures, notifying the supervisory authority, and informing the Data Subject. This record includes the categories of personal data affected, the number of individuals concerned, the date and circumstances of the breach, its effects, and the measures taken to mitigate it. If the Data Controller determines that a breach poses a high risk to the rights and freedoms of Data Subjects, they will inform both the Data Subject and the supervisory authority without undue delay, and in any case, within 72 hours of becoming aware of the breach.
The Data Controller may be approached by a court, prosecutor, investigative authority, misdemeanour authority, administrative authority, the National Authority for Data Protection and Freedom of Information, or other organizations authorized by law to request the disclosure of personal data, the sharing of information, or the provision of documents.
The Data Controller will only release personal data to authorities in the amount and to the extent that is absolutely necessary to achieve the purpose of the request, provided that the authority specifies the exact purpose and the scope of the data required.
The Data Controller is not responsible for the content, data, or information protection practices of external websites that may be accessed via links from the Website. If the Data Controller becomes aware that the linked site or link violates the rights of third parties or the applicable laws, they will promptly remove the link from the Website.
The Data Controller commits to ensuring the security of personal data and takes technical and organizational measures to protect the data from destruction, unauthorized use, and alteration. The Data Controller also undertakes to ensure that any third parties to whom data are transferred or disclosed based on the Data Subject’s consent comply with data security requirements.
The Data Controller takes all necessary precautions to prevent accidental damage or destruction of the data. The Data Controller imposes the same obligation on its employees involved in data processing.
The IT systems and other data storage locations of the Data Controller are located at its headquarters, business premises, its data processors, UNAS Online Kft. (9400 Sopron, Kőszegi út 14.), and MediaCenter Hungary Kft. (6000 Kecskemét, Sosztakovics u. 3. II/6.), including the server room at 1132 Budapest, Victor Hugo u. 18-22.
The Data Controller selects and operates IT tools used for data processing in a manner that ensures that the processed data:
- are accessible to authorized persons (availability);
b. are authentic and verifiable (data processing authenticity);
c. remain unchanged (data integrity);
d. are protected against unauthorized access (data confidentiality).
The Data Controller protects the data from unauthorized access, alteration, transmission, disclosure, deletion, destruction, accidental destruction, damage, and inaccessibility resulting from changes in the technology used.
The Data Controller uses appropriate technical solutions to ensure that the electronically managed data in its various records cannot be directly linked to the Data Subject unless permitted by law.
Considering the state of the art, the Data Controller applies technical, organizational, and operational measures to ensure an adequate level of protection corresponding to the risks associated with data processing.
The Data Controller ensures:
- a) Confidentiality: It protects the information to ensure that only authorized persons have access to it;
b) Integrity: It ensures the accuracy and completeness of the information and the method of processing;
c) Availability: It ensures that authorized users can access the required information and that the tools for accessing it are available when needed.
The IT system and network of the Data Controller and its partners are protected against computer fraud, espionage, sabotage, vandalism, fire, flood, viruses, hacking, and denial-of-service attacks. The Data Controller ensures the security of its systems through server-level and application-level security measures.
We inform the Data Subjects that electronic messages transmitted over the internet, regardless of protocol (email, web, FTP, etc.), are vulnerable to network threats that may lead to dishonest activities, disputes, or the disclosure or alteration of information. To protect against such threats, the Data Controller takes all reasonable precautions. The systems are monitored to detect any security breaches and provide evidence of any security incidents. System monitoring also enables the effectiveness of the applied precautions to be checked.
The Data Controller reserves the right to unilaterally amend this Privacy Policy with prior notice to the Data Subjects through the Desirel Website. After the amendment takes effect, the Data Subject implicitly accepts the amended Privacy Policy by continuing to use the Website or services, except in cases of objection.
Complaints regarding data processing can be submitted to the National Authority for Data Protection and Freedom of Information (NAIH):
- In person: NAIH Customer Service, 1055 Budapest, Falk Miksa utca 9-11.
- By mail: NAIH, 1363 Budapest, Pf.: 9.
- By email: kozerdekubejelentesek@naih.hu
- Other contact details: +36 (1) 391-1400, Fax: +36 (1) 391-1410, Email: ugyfelszolgalat@naih.hu, Website: www.naih.hu
Last updated: September 30, 2024.
