Here you will find all detailed information about shopping in our web shop and answers to frequently asked questions:
- How can I order products?
- When will I receive my ordered products?
- How does the entire shopping process work?
- What is the shipping cost?
- What are the payment options?
- Will my ordered products be delivered discreetly?
- How to choose the correct size of erotic clothing?
- What does the purchase price include?
- Can I shop in person?
- Do I need to register when making a purchase?
- How do I redeem a discount/gift voucher?
- What should I do if I forget my password?
- How to maintain of an erotic accessory?
- What materials are erotic accessories typically made of?
- The received package shows signs of damage. What should I do?
- The product doesn't meet my expectations. Can I return it?
- What is the warranty period?
- Do you have any other questions?
If you have any questions or need assistance, please do not hesitate to contact us.
Answers:
We accept orders only electronically through our e-shop at www.desirel.com. Orders submitted via SMS, fax, email, or mail are not accepted.
2. When will I receive my ordered products?
GLS - Orders received by 5:00 PM are shipped the same day, so you will receive your shipment within 1-3 working days. For further info please check our shipping information page here.
3. How does the entire shopping process work?
Product Selection - To add items to your cart, simply click the cart icon or to the "Add to Cart" button next to the items you are interested in.
1. Your Cart - In your cart, you can review the items and quantities you have selected, as well as the total amount to be paid. If you have a discount/gift voucher code, enter it in the "Discount Coupon" field and click "Verify >." The minimum order value is 50 €.
2. Shipping, Payment Method, and Delivery Details - After selecting products, you need to provide the delivery details for the ordered items and choose the shipping and payment method. You can shop with or without registration. Registration offers the advantage of having your own account, where you can update your information, view your previous orders, and be the first to receive information about our news and promotions.
3. Order Confirmation - Here, you can review your order, make changes if necessary, and confirm it.
4. Order Information - After successfully completing and submitting your order, you will receive a CONFIRMATION email with a list of the ordered items, the final amount, payment method, and delivery. Subsequently, after the shipment is sent, you will receive an email containing the shipment number and expected delivery date.
5. What are the payment options?
6. Will my ordered products be delivered discreetly?
Yes, we will send your ordered products discreetly, without any labeling, in a plain brown box or a large padded envelope. The package will only contain your name and address.
7. How to choose the correct size of erotic clothing?
When choosing lingerie or sexy clothing, make sure to select the correct size. We only exchange items in case of material defects. Items cannot be exchanged due to incorrect size. We provide a size chart to assist you, which you can find here.
8. What does the purchase price include?
Product prices include VAT.
No, you cannot shop in person with us; we are an online store. You can only place orders online through our e-shop.
10. Do I need to register when making a purchase?
In our e-shop, you can make purchases either as a one-time guest without registration or as a loyal registered customer.
11. How do I redeem a discount/gift voucher?
When placing an order, enter the code of your voucher in the "DISCOUNT COUPON" field, click "VERIFY," and the system will automatically apply the discount.
12. What should I do if I forget my password?
If you forget your password, simply click on "Login" and then "Forgot Password." We will send you a new password to your email address. Your username will be your email address.
13. How to maintain an erotic accessory?
After using an erotic accessory, simply wash it with lukewarm soapy water or use disinfectants from our range.
14. What materials are erotic accessories typically made of?
Erotic accessories are typically made from completely safe materials such as gel, silicone, medical silicone, glass, and ABS plastic.
15. The received package shows signs of damage. What should I do?
If you notice damage to the package or contents during delivery, we recommend refusing to accept such items or creating a damage report with the courier company.
16. The product doesn't meet my expectations. Can I return it?
Yes, you have the option to withdraw from the purchase contract within 30 days without stating a reason. The product you return must not be unpacked or used. It should be returned in its original packaging. The return form can be found here.
Please return the items by mail to the address:
Webshop Logistics Ltd.
Ecseri street 14-16.
1097 Budapest, HUNGARY
WARNING! We do not accept shipments sent with cash on delivery!
Detailed information on withdrawal can be found in the Terms and Conditions.
17. What is the warranty period?
We provide a 2 year warranty on products purchased from our e-shop equipped with an electric motor and sex furnitures. For some products, the manufacturer offers a warranty that exceeds the mandatory requirement. You can find more information about this on the product pages.
18. Do you have any other questions?
Feel free to contact us during business hours from 8:00 to 16:00 by email: info@desirel.com
